A senior executive recently asked me to help her handle a sensitive conversation.
One of her team, Kate*, co-ordinated the organisation’s bids for new projects. As Kate approached deadlines, she felt overwhelmed and lost track of her tasks - tasks which her manager had to pick up at the last minute. Feeling frustrated, Kate would often speak sharply to fellow team mates.
The manager wanted to know the best way to handle the situation. She hated conflict, and avoided it whenever she could.